Refund Policy
Last updated: June 26, 2025
This Refund Policy describes the conditions under which suhaqea may issue refunds for purchases made through our platform at suhaqea.pro. By completing a purchase, you acknowledge that you have read and agree to the terms set out below.
1. General Principles
We are committed to providing a high-quality educational experience. If you are not satisfied with your purchase, we encourage you to contact our support team so we can work toward a resolution. Refund requests are evaluated on a case-by-case basis in accordance with the criteria described in this policy.
2. Eligibility for a Refund
2.1 Eligible Requests
You may be eligible for a refund if one or more of the following conditions apply:
- You submitted a refund request within 14 days of the original purchase date.
- You have not accessed more than 20% of the course or program content.
- A technical failure caused by our platform prevented you from accessing purchased content, and we were unable to resolve the issue within a reasonable timeframe.
- The content delivered was materially different from what was described at the time of purchase.
- A duplicate charge was made to your account due to a billing error.
2.2 Non-Eligible Requests
Refunds will not be issued in the following circumstances:
- The refund request is submitted more than 14 days after the purchase date.
- More than 20% of the course or program content has been accessed or completed.
- The request is based on a change of personal circumstances unrelated to the service provided.
- The participant failed to attend scheduled live sessions without prior notice.
- A certificate of completion or equivalent credential has already been issued.
- The purchase was made using a promotional code, discount, or as part of a bundled offer, unless otherwise stated at the time of purchase.
- The request relates to a subscription renewal where a reminder notification was sent in advance.
3. Subscription Plans
For recurring subscription plans, the following conditions apply:
- You may cancel your subscription at any time through your account settings.
- Cancellation takes effect at the end of the current billing period. Access to content continues until that date.
- Partial refunds for unused portions of an active billing period are not provided unless a billing error occurred on our part.
- If you did not use the subscription during a billing period, this alone does not constitute grounds for a refund.
4. One-Time Purchases and Seminar Access
For individual seminar registrations or one-time access purchases:
- Refund requests must be received no later than 48 hours before the scheduled start time of the seminar or live session.
- Requests received after this window will not be eligible for a refund, regardless of attendance.
- If a session is cancelled or rescheduled by suhaqea and you are unable to attend the new date, a full refund will be issued upon request.
5. How to Submit a Refund Request
To request a refund, please contact our support team using the details below and include the following information:
- Full name associated with the account
- Email address used at registration
- Order or transaction reference number
- Date of purchase
- Reason for the refund request
You may reach us at:
| Channel | Details |
|---|---|
| [email protected] | |
| Phone | +48 501 606 444 |
| Postal address | Starowiejska 40D, 81-356 Gdynia, Poland |
6. Review and Processing Timeline
Once we receive your refund request, we will acknowledge it within 2 business days. A decision will be communicated to you within 7 business days of receiving all required information.
If approved, refunds are processed to the original payment method. Processing times depend on your payment provider and may take an additional 5 to 10 business days to appear on your statement. We are not responsible for delays caused by financial institutions.
7. Partial Refunds
In cases where a full refund is not applicable, we reserve the right to offer a partial refund or platform credit at our discretion. Partial refunds may be calculated based on the proportion of content accessed or the time elapsed since purchase. Any offer of a partial refund or credit will be communicated in writing.
8. Chargebacks and Payment Disputes
We ask that you contact us directly before initiating a chargeback or payment dispute with your bank or card provider. We are committed to resolving issues fairly and promptly. Initiating a chargeback without first contacting us may result in suspension of your account while the dispute is under review.
If a chargeback is found to be unwarranted after investigation, we reserve the right to recover any associated fees and restore the original charge.
9. Modifications to This Policy
We may update this Refund Policy from time to time to reflect changes in our services or operational practices. The date at the top of this page indicates when the policy was last revised. Continued use of our platform following any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Refund Policy or need assistance with a specific request, please do not hesitate to reach out to our support team at [email protected] or by calling +48 501 606 444. We are here to help.